Log issues, track resolution, and reach your dedicated engineer — backed by Bluecom's specialist teams across every technology pillar.
No login required — just enter your ticket reference to see where things stand.
No login required. For full ticket history, log in instead.
Log in and submit a ticket with the details of your issue.
Your ticket reaches your dedicated engineer or the right specialist team.
Your engineer works the issue, escalating to L2 specialists if needed.
Track resolution notes and time-to-close from your dashboard.
Your dedicated onsite engineer handles day-to-day issues directly — they know your environment and are your first point of contact.
When something needs deeper expertise, your ticket is routed to Bluecom's centralized specialist team — one dedicated specialist per technology area.
For teams getting started with structured support.
Talk to salesMon–Sat, 9 AM–6 PM
Shared, business-hours only
On request, as needed
Standard queue
Standard proactive monitoring
Annual
Standard escalation path
All six pillars
Dedicated coverage for teams that depend on IT daily.
Talk to salesMon–Sat, 9 AM–11 PM
Dedicated onsite engineer
Full access, priority routing
Priority routing
Standard proactive monitoring, extended hours
Quarterly
Standard escalation path
All six pillars
24/7 dedicated coverage across every pillar.
Talk to sales24/7, every day
Dedicated onsite engineer + named backup
Full access, named specialists per pillar
Priority routing + dedicated escalation manager
Proactive monitoring across all six pillars, 24/7
Quarterly + strategic business reviews
Dedicated escalation manager
All six pillars, custom scope options
Sahaya is Bluecom's ticket resolution and tracking platform. It's how you log IT issues, request support, and follow every ticket from submission through to resolution, backed by your dedicated engineer and Bluecom's specialist teams.
Log in with your Bluecom account, select "New Ticket," choose the category that matches your issue (Endpoint, Server, Cloud, Security, Microsoft & Productivity, or Networking), add details, and submit. Your dedicated engineer is notified immediately.
Yes. Use the "Track a Ticket" field with your ticket ID to see live status, no login required. For full ticket history and new requests, you'll need to log in.
Every account has a dedicated onsite L1 engineer who handles day-to-day issues directly. When something needs deeper expertise, your ticket is routed to Bluecom's centralized L2 specialist team, one dedicated specialist per technology area.
Response and resolution targets depend on your plan tier and the ticket's priority level. See the SLA table above for current targets by tier and priority.
For business-critical outages, don't rely on the standard ticket queue alone. Call the escalation line in addition to submitting your ticket, so it reaches your engineer and the on-call specialist immediately.
The tiers differ in engineer coverage, specialist access, monitoring depth, and review cadence — see the comparison table above.
Yes. Once logged in, your dashboard shows full ticket history, resolution notes, and time-to-close for every past request.
Reach out to your Bluecom account manager or use the Contact link in the footer. Plan changes typically take effect from your next billing cycle.
Sahaya is built with standard access controls and monitoring in line with Bluecom's security services.
Typically yes — most accounts support multiple authorized users so tickets can be raised by whoever's affected, not just one IT contact.
Escalation line: +91-733-754-5700